The sales staff was friendly enough. Financing was seemingly no big deal until days 2 and 3, when it was revealed that I would not be purchasing the extras (gap insurance and extended warranty) the finance agent recommended. No more smiles and a higher interest rate... really? I can't imagine why an interest rate on my loan would be linked to my choice of whether or not to get an extended warranty, but that's what he told me. He continually tried to get me to sign papers with a car payment higher than I was comfortable with. Overall, he was unprofessional and rude. I told my salesman about the experience and thought I would get a call from management about my experience. Nothing. After two weeks of stewing on the treatment, I called to speak to the manager of the dealership. I was assured I would be called back the next day to discuss the issue. Two days later and still no returned call. I will not be taking my vehicle there to be serviced. I have removed their advertisement stickers from my car. I will never recommend anyone to them for sales. After hearing about my crappy experience, my friends won't be returning there for service either. The dealership has had ample opportunity to, at the very least, APOLOGIZE for Jeremy's behavior and haven't. My only recourse at this point is to write reviews and never go back. Buying a new car should be fun; it should be a pleasure... this was not my experience with John Lee Nissan-Mazda.
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