Every employee I spoke with during the process (and each time I spoke with them), was very polite and helpful. This includes Rich, both Jaime's, Art and a number of others I spoke when I called. The installers were also professional in their demeanor. Whenever I had follow up questions or issues they were dealt with immediately and always resolved to my satisfaction.
I had an AC/heater unit installed along with new ducting and insulation. Everything worked as soon as it was installed and there were no clean up issues.
The company also worked with me on the price, which included rebates.
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