To say that my moving experience with Mad City Moving was horrible is an understatement. \r
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The movers dropped our very expensive SubZero fridge, rendering it unusable. We were not upset at the time, as we understood accidents happen and fully expected the company to take responsibility and replace the damage. We were still kind to the movers, I went to the store and bought them 6 Gatorades throughout the day and tipped them very well. \r
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But when it took 2 months for our fridge to be repaired and we had to buy a new one to get by, we called to complain that it was taking so long. When we called I was yelled at for 15+ minutes by the woman at Mad City Moving who answered the phone. I was told that it was my fault and that because of the fridge incident that a man was fired from Mad City Moving and could no longer feed his family. After 15 minutes of this, I was left in tears. I was also told that I was unreasonable for expecting quicker service. Once the fridge was finally repaired, by their chosen vendor, Mad City Moving came back to move the fridge back into our house (it was in the garage awaiting repair). When moving it back in the house, 2 new dents were put in the freshly repaired stainless steel panels and the stainless steel kick plate was bent beyond repair. We chose to pay for these repairs ourselves because I didn't want to call the company again and be subject to their verbal abuse. \r
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DO NOT USE THIS COMPANY. You will end up having to pay a lot for the move and then pay additional costs for repairs when they mishandle your belonging. The move ended up costing us 3 times as much as it should as we had to buy a fridge while awaiting repairs and then paid out of pocket for the second round of repairs. \r
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It was the worst customer service experience of my life. \r
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