I would recommend avoiding this place. I am not going back because of the experience I had today. In the small dog area there is a gate that is about 4 feet tall. Over the course of 5 minutes I saw, via the webcam, 4 dogs shimmy up the gate and fall over to the other side. I saw my dog in a cage next to the pen and when I called to ask why, they said they had to put her in there because she kept jumping over the gate (This place advertises itself as cage free but they have plenty of cages there and they had no problem sticking my dog in one). It seems like a simple solution to make the gate taller, but I guess they do not feel that a dog’s safety is worth the investment (on the other side of the gate is a storage shelf and I saw dogs who had jumped the gate try to get to the items on the shelf!). I have heard that they are about to go out of business and I can understand it. It doesn’t seem like a good business model to charge 20 bucks for the service of potentially hurting your dog or sticking them in a crate where they can’t play. If I wanted my dog to sit in a crate, I could do so free of charge at home.
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