I have been to Ohana twice now and will never go back. The customer service is terrible and they obviously care more about the money they make than the people they serve. When I scheduled my last appointment, I was told by Melissa (a manager) that the fee would be $35.00 since I was appointed with a junior stylist. I had no problem seeing a junior stylist and thought a $35.00 fee was fairly priced. I did not have unrealistic expectations and certainly expected to get a better cut than I could have gotten at a Famous Hair. I was totally disappointed. Even with a picture in hand and consultation before with the stylist, I got nothing more than a trim. The cut took all of five minutes and the blow drying/styling about 10 minutes. After the appointment, the stylist walked me up front and started a sales pitch telling me about all of the products she used. I wasn't really offended by this but I did think it was tacky - if I wanted the products, I would have asked her for them. I did buy a new round brush since my hair kept getting caught in the handle of the one I had at home. I was told it would not happen with that brush. Before anything was rung up, I was immediately asked if I wanted to add gratuity, which I did. The total ended up being just shy of $72.00. The haircut price quoted to me was incorrect (it was more, of course) and the brush was $20.00. I used the brush once and my hair got tangled in it. The receipt said that refunds were allowed as long as the product was not overly used or make-up. So I went back a couple of days later to take the brush back only to find their doors were locked a half hour before their posted closing time. I called the next day to let them know that I did try to return the brush and wanted to be sure that there wouldn't be a problem if I couldn't make it back for a few more days. I was told it was not a problem. I went back three days later and was then told that I could not receive a refund for the brush - only a store credit. A crowd of employees was congregating at the front and one of them happened to be Melissa. I told the lady at the front that I would prefer to have a refund because I was not planning on returning. Melissa told me a refund would not be possible. I asked to speak with the owner and Melissa said she could not give me the owner's information. She never offered to take down my information and give it to the owner but she did take it down when I asked her to. That was five days ago and I have yet to hear anything, further proving that the staff of Ohana could care less about customer satisfaction. There are plenty of other salons in this area that do care of their client's experience and I will gladly give those salons my business. Even Famous Hair is better than this place.
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