My car was there for a total of four weeks (for reasons other than the accident repair work-work/traval schedule). Laura kept me full informed every step of the way and went above and beyond expectations to help me. Her estimator Jen was equally great to work with and answered all of my questions promptly. Laura made me very comfortable knowing my car was 1,000 miles away and in good hands. Additionally, I chose to have some non-accident related work done at the same time (convenience factor), and the car looks and drives fantastic. The cost quotations for the extra work were spot on. I flew out to pick it up this past week and on top of the great customer service; the work that was done was high quality. I would not hesitate to take my car back to Michael's-if only they were located in my state! I'll have to work on that!
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