I don't know where to begin, let me start by saying that I spent 4 days competitively shopping for a new car, I was on fixed budget and looking for a couple of specific things, I reviewed MSRP, Factory Rebates, Inventory Levels in New Jersey, etc. I visited 6 dealerships in person and communicated via email and phone with another 10 or so in Northern New Jersey. After spending the majority of the week dealing with car dealers, I was EXHAUSTED. I wanted to take advantage of some of Nissan's great rebates available, but was also determined to get a good price and value for my money. It's not often that I buy a new car and I wanted to make a good decision. I was very disappointed with the service I received many places, blatant lies being told, time wasted, inconsistencies, I was very disillusioned and decided that the car salesman stereotypes were absolutely accurate.
I was contacted by Tony D of Hackensack Nissan on Monday May 7th, I had heard every story, upsell, blatant lie over the weekend that I was almost shocked when the voice on the other line seemed very sincere, straight forward, to the point. When I said ""This is what I NEED and this is what I want"" he listened, didn't try to push me into a car I didn't want, but tried to find what I was looking for. That's beyond rare. I had become skeptical in past couple of days and decided if I couldn't get the car I wanted and could afford that I would buy from the dealership that I felt had shown me the most courtesy, respect, and least amount of condescension.
Tony and I had a brief conversation, but it was to the point, so I agreed to meet him the next day at Hackensack Nissan. I didn't have high expectations, but I was pleasantly surprised. I met with Kenny & Lou regarding the car, its features, and general purchase, they could not have been friendlier, more sincere, just nice people. I had the same experience with Russ when reviewing the contracts and official paperwork. It was too easy, I just had my car delivered to me. It's BEAUTIFUL! They offered to bring it to me at work, Lou their Sales Director kept in constant communication with me about any details regarding the purchase, transport, etc. regarding car. I was very impressed with Hackensack Nissan, in general and compared to 80% of other dealers I encountered, I was downright amazed. I spent less time with Hackensack Nissan actually purchasing the car than with any other dealership that strictly wasted my time.
I've been talking to all my friends and family about Hackensack Nissan for the last 24 hours non-stop. My mom owns a 2008 Altima, I immediately told her she needed to start getting it serviced at Hackensack. I work for a large retailer; I understand the importance of sales and service from both perspectives, the importance of being profitable and generating sales, but the need to strive for excellent service and creating loyalty among your customers. I appreciate the service I received and will show it by giving my business and referring anyone I can to Hackensack in order to promote the type of service they provide.
Thanks!
Mike & Carol Lerner
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