Very unprofessional! I went to my appointment last Saturday, and when I arrived they told me that they couldn't take me. The person there was pretty rude and told me she doesn't do highlights on Saturday (even though they scheduled my appointment for Saturday). They called my home at 11am to change the 11:30 appt, but I had already left. It took ~30min to reach my destination, and to get there and for them to handle the problem on their end in an unprofessional manner is uncalled for.
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