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Very dissatisfied - Review by citysearch c | Factory Direct Remodel, Inc.

Factory Direct Remodel, Inc.

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Very dissatisfied 5/10/2012

Too bad I can't give it zero stars! Our under-deck system has LEAKED since FDR installed it a year ago. All the warranties in the world are of no use if nobody stands behind them. They make appointments, I stay home waiting for them, and they never show up. They installed some tacky looking stuff above the deck, charged extra to do it, and it did not stop the leaks. It is leaking by the house, through the seams at at the gutters. We will next pursue our warranty through Home Depot. Be VERY careful if you decide to do business with this company. more
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