I never write negative reviews. I only ever want to compliment a business if I ever write reviews. This experience was beyond awful and I wish with all of my heart that I would have read these reviews before deciding to work with ooshirts.
I got the shirts for a fundraiser for my non profit to help pets. They have the ""guarantee"" that you will receive the shirts on their delivery date. For this reason and the cost, I decided to purchase from them. Our fundraiser was on Sunday, the shirts were supposed to be in on Friday. I called Friday morning to find out where the shirts were, I was told that she would call me back with a tracking number. After I hadn't heard back from them for a few hours I called back and spoke with Ross. He told me that their printing press was down and there was no possible way that I would get the shirts. I explained that I understand that things happen, but now we were not able to raise the money for the non profit and if they would have just contacted me earlier in the week, I would have been able to find someone else. So, needless to say, we had no shirts and no way to raise money for the pets. I told him to cancel the order.
I spoke with misprints today because and asked them to keep the money that I had paid for the shirts, but I needed the difference in what I would have made for them. The gentleman that I spoke to said no way, kept getting off the phone with me and kept telling me that it was no their responsibility. They sent out the shirts and I received them 5 days later. He said that for me to get the refund I needed to send the t shirts back. T shirts that I asked them not to send me. T shirts that I no longer can use. T shirts that they have already printed and can no longer use. Why?!
I asked to speak with a supervisor and he refused. The customer service was atrocious. I really hope that those looking for t shirts will look up reviews and that we can help. Please don't ever purchase from here, they are truly awful in every way.
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