I had the most horrible experience with them. They lack any kind of customer service skills (especially Tim, fitness counselor). They rather loose 2 customers than be nice to them. They don't have policies posted and enforce them selectively. Their instructors are also rude (especially Gary for spinning/ cycling). I've been to many gyms and not one was this bad. And the worst thing is their cancellation policy - their buy out is the most expensive out of all gyms.
more