I've been to the salon several times - stylist conversation was usually unprofessional and haircuts were less than desired. However massages are amazing. Unfortunately my latest episode with the salon will forever be a deterent. I called on a Weds afternoon to schedule a Friday appointment (intending on using a gift certificate purchased at Christmas). I had to cancel Thursday evening. Since I didn't cancel 72 hours in advance - mind that the appointment wasn't even scheduled that far ahead - the salon is removing $50 service charge from my certificate. I have reported them to the BBB as well, but needed to share this unfortunate experience.
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