I called Do It Right when water backed up into my house. I called DIR on a Sunday morning and he immediately told me that if the visit could wait until Monday, I would spend half as much for the same work. Our situation could wait, so they came first thing the next morning. They were very quick to determine the problem (sewer line was blocked), did their best to fix what they could with the snake, then explained why they couldn't solve the problem. They clearly explained to us that they needed to dig up our sewer line and repair or replace it, they gave us a fair quote and time estimate for the work, gave us time to call around for other quotes, and they didn't pressure us to use their services. We went with them for the rest of the work and they did a great job. The crew was friendly and professional, worked efficiently and were really good at explaining everything they were doing, why they were doing it and answering all my questions. I'll definitely call them again if we need plumbing help!
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