Poor customer serivce. We paid $200 for a trip for two. We scheduled our trip last weekend but unfotunately couldnt make it due to an emergency. It clearly states in their policy there are no refunds for missed tours, but nothing about rescheduling. We contacted them to explain and try to reschedule but they do not reschedule missed tour or give discounts for giving up $200 to them for soing nothing. Talk about getting ripped off.
more