I went in after seeing an ad on Craig's List that looked good. Didn't know what to expect. The manager Dennis was very helpful and straightforward. He answered all my questions and made sure I had all the correct accessories for my purchase. No extra charge. Also reassured me about being able to come back within 30 days if there was any problem since I was buying a pre-owned machine. An extended warranty was offered that I declined. After 30 days haven't had any problems. The laptop is flawless. Overall I think I got a good deal and the customer service was great. A positive experience.
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