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Poor customer service - Review by citysearch c | VCA Met Vet West Animal Hospital

VCA Met Vet West Animal Hospital

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Poor customer service 5/19/2012

Doctors were great but ofice staff is terrible. They ignore you when you come in in lieu of whatever else they may be doing and then it takes you longer to pay and leave than it did to be seen by the doctor. Terrible cutomer service and ridiculous waiting times. We have gone with our dogs several times out of convenience and each time there has been some issue. They also charge as much as $20 for a tiny bit of Benadryl (for a 19 lb dog)! Doctors were fabulous, but there are good vets at places with better operrations/administrative staff. We are done with them. Unless you have a dire emergency I recommend going elsewhere. more
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