Took car for an inspection (with a working sunroof) and left with a broken sunroof. The customer service manager, Eric Foltz, and the general manager, Mike Gilligan, both refused to repair it even though their technician admitted that the sunroof broke during the inspection. Not only was the sunroof broken, the service advisor noted the incorrect vehicle mileage (off by 20,000 miles) on the inspection report, noted the incorrect phone number (we didn't get a call that the car was ready), and the technician left grease hand prints on tan interior. Customer and competent service at Ford Cerritos are not a priority. Hence, you risk damages to your vehicle at this dealer. As a last resort, I asked to at least have the inspection fee refunded...denied. I doubt I'll ever return to another Ford Dealer.
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