Awful company. Brittney (office mgr) set up appt to move our stuff and to hold in their storage facility with no additional charge since we had to wait another 3 days before moving into house. She said it would be free and "" no big deal"". After 2 hours moving about 10 small boxes, the movers realized that we were doing storage and informed us that 'inventory' would have to be
taken. Another 2 hrs went by while they took inventory and moved nothing. At the rate they were moving it would have literally taken another 4 hrs to inventory what was left, plus actually get everything else on the truck, then they would have to inventory again on the back end of the move. We called the manager ""devaughn"" to try to discuss some options as this was quickly turning into a 10 hr job versus 3. Devaughn never apologized for the inconvenience and rudely yelled and talked over my husband the whole time. We wanted a different solution than the inventory option, especially when brittney never informed us that inventory would have to be done and might take longer. Finally we got the owner on the phone who was even more rude and hung up on my husband. Final outcome: decided to pay $150 per night to keep items on truck 3 nights. Had to pay 6 hrs of time at $100 per hour (for only 1000 sq ft). And my whole family ended up moving all of our things down to the truck since it was taking an eternity. Fox screwed us out of at least $500. They try to ""keep the meter running"" at all costs. Their better business bureau status has been revoked if that tells u anything. They are one of the cheapest rates in town because this company, the owner and it's people are cheap, incompetent, and inconsiderate. Save your sanity and your money!!!!!!!
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