We moved to Lexington and found a doctor at Lexington Pediatrics as it seemed most kids in Lexington went to this practice. It was also right near our house and seemed conveinent. I agree with the other posts that the office staff are awful. I think it takes a special person to work with children and I recognize that a pediatrician's office can often go hand-in-hand with anxious mothers, loud and cranky kids, etc. But, the front desk staff were just terrible. They always seemed annoyed that you were there checking in and the staff on the second floor acted as if you were bothering them when you checked in, despite the fact that there is a sign instructing you to check-in upon arrival on the second floor. One NP literally sighed and rolled her eyes at my two-year old who was crying due to a double-ear infection while waiting for us to walk down the hall (my daughter was nervous about having her painful ears checked again and wanted to be held...I was juggling a bag, my purse, our jackets and then went to lift her up and the nurse stood there rolling her eyes and sighing). This same daughter also had 6 ear infections in less than 6 months (more than 10 for the year) and I was the one who actually had to suggest that maybe it was time for tubes given some speech delays. I was told that she may not need it, but given our insurance I could follow-up myself with a specialist. I had her into the specialist and booked for tubes within two weeks. The surgeon came out to us after her surgery and let us know that she desparately needed the surgery and the fluid behind her ears was as thick as glue. It was really after I felt there was absolutely no continuity of care that we decided to leave the practice. My daughter's speech delays were identified months prior to her tube surgery and not one doctor that we saw for the ear infections asked about her speech or made any kind of connection between the ear infections and the speech delays. We literally were not sleeping in my house for months and they just kept prescribing antibiotics and sending us on our way. The practice is so large that the doctors never remember my girls' names and we hardly ever get to see their primary care physician (even for yearly physicals which are scheduled far in advance). My four-year old went in for a flu shot and was really nervous about the needle and the nurse giving the shot didn't try to comfort her with a smile or reassure her that it was only a small pinch. She just sighed and asked me to hold her arms down and left without telling her she did a good job. There are a few good doctors there (Dollinger, Berman (NP), Dr. Arthur, Gine-Nokes...but the overall treatment of patients and parents are not worth it when there are excellent doctors elsewhere. We left the practice after my daughter's tube surgery upon the recommendation of the surgeon who performed my daughter's surgery. He felt it was pure neglect that they did not consider tubes and kept brushing us off with antibiotics. She hasn't had an ear infection since, her speech has improved (with the help of her therapist, too) and she is a much happier little girl!
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