My husband, brother, mother and myself went to Sheepherders May 26. We had 7:15 p.m. reservations.
The waitress arrives to the table and asks to bring us drinks. At that time I told her I checked into Facebook so we'd also like our appetizer. I asked her what was good and she suggested a couple of things. She took the drink order while we figured out what we wanted as appetizers and comes back to let us know that the ""free"" appetizer was bruschetta. So we ordered the bruschetta as well as mussels and Thai Chicken Lettuce wraps. She comes back 10 minutes later saying the appetizers will be right up and she takes our dinner order.
When ordering prime rib, she asked how I like it. I asked what their (Sheepherder's) medium is. She said it was ""standard"". I told her that didn't tell me anything and she said red in the middle and pink on the outside. I told her their medium was perfect for me.
Our appetizers arrived 10-15 minutes later. The mussels on top of the bowl were cold. The broth was warm as were the mussels in the broth. Although the mussels were overcooked, they were tasty. There was no ""bone"" bowl delivered to our table to put the empty shells into.
Literally (and I am not exaggerating) two minutes after the appetizers arrived, our dinners arrived. My brother had not even had time to wrap the chicken into one piece of lettuce. We pushed aside the appetizers because we did not want to eat our dinners when they were cold. Ended up sending the mussels back, they weren't worth eating anyway.
My brother's prime rib was done as he liked it, medium well. My mother's dinner looked delicious. (Fish & Chips) My husband's pizza looked good, though it was lukewarm. We asked for extra cheese for the pizza and the busboy brought out two ramekins, one with dried red chili pepper and parmesan cheese. There was no spoon to dispense the peppers or cheese.
My prime rib was over done and was sent back. I sat at that table for 10-15 minutes without my food. The waitress came to check on the rest of the table and said my prime rib would be right up.
After a while, the waitress came out and knelt by me and said that she was told there was no more prime rib. The reason I was given the over done prime rib was because it was the last piece. The waitress was very apologetic and sympathetic, offering to get me anything I wanted. I could do nothing but laugh. I could not believe what was happening.
So, I ended up not eating because by this time, the rest of my party was nearly through eating. To ""compensate"" us for the comedy of errors, the appetizers and drinks were comped and we only paid for the three meals eaten by my brother, mom and husband.
The mix-up with the prime rib was not the waitress's fault. She should not have been made to come out to my table to apologize and explain that there was a banquet and another large group of people and that is why I was sent a well done piece of prime rib rather than being told straight up that there was only two pieces left and neither was medium The chef or manager should have come out and apologized to me.
As we were sitting there looking around, we noticed the busboys cleaning dirty tables of their dishes, washing dirty tables with dish rags, shaking patron's hands and then setting the table with clean setups and glassware and plates without going to wash their hands.
We were staying at a hotel next to this restaurant and suffice it to say, they have been informed of this experience.
more