I am not one to complain but I had to tell of my experience at this KWIK KAR OFF TRINITY MILLS. I took my car in to have the tune -up and oil change plus find out why it was running so loud, which I assumed it was the oil since the oil light was coming on. I just bought this car from a friend in December and it is 10 years old with over 100,000 miles on it but it's a good car, no problems, it just needed an oil change. Anyway, when I walked in the younger man at the counter was very rude, didn't even say welcome or hello or how do you do, he didn't even look at me when he talked, he looked past me and said something like, ""how long has your car been running so loud?"" I was a little put off but answered him and then proceeded to say that I needed it to be checked and also want the tune up and oil change. Well he just seemed very agitated with me right off the bat. Was saying things like, ""well, I don't know what we can do. I'll have to see."" Then once they got the car back in the garage, an older man came in, the younger man followed him and this is where I really got angry. The older man asked me a few questions and was very irritated then started talking to the younger man right in front of me, talking about what to do with my car and that they couldn't believe I am just now bringing it into the shop and then using all these mechanic technical words that I was not familiar with and the whole time I'm sitting there staring at them as they completely talk over me to eachother and never acknowledge that I'm there. Then they walk out and I started saying something to the effect of how rude that was and I've never been treated like this before. The girl behind the counter was kind of listening and asked what was the problem. I told her what all they said to me, and how rude they were to me and then an older lady behind the counter came out and started to try and defend his attitude, saying ""well I think that's just his way of telling you to not wait so long to bring your car in"". Um I think he needs to find a different way to express himself then! I had every intention of bringing it in as soon as I had the money. I am a divorced single mom of a 7 year old who has autism. Not much money lying around but I got my refund so I brought it right up there to be checked out and it just so happened that the engine had been running loud for a few weeks prior but at that time I didn't have the money. I understand if they are concerned about any damage that might have been done to the engine but instead of showing true concern they practically accused me of ruining my car, before they even took a look at it! The people who work here are very rude & never aplogized for their behavior. I have never had an experience like this anywhere that I can think of. They ended up doing the oil change and tune up and even vacuumed. When they were done, I paid for it and left, and the two men were nowhere to be seen. It was an uncomfortable situation and I just wanted to leave! I'm not complaining of the price, it was reasonable or the job they did on my car cuz it's running great now, but I am very upset at how I was treated and talked down to like I'm just a woman who doesn't know anything or doesn't care about my car. And to add to that point, while I was still there, another customer, a man came in, and the same younger man that was so rude to me when I first got there was behind the counter and treated this customer very differently. He was very courteous and friendly and looked him in the eye and said, ""hi how are you what can we do for you?"" Why didn't he give me that same respect? I'm coming to your establishment paying for your services and you treat me like dirt and right in front of my son. I WILL NEVER TAKE MY CAR THERE AGAIN! PLEASE DO NOT GO TO THEM. FIND ANYONE ELSE.
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