I'm using Magento Community Edition on my Nexcess hosted site. I recently installed a Magento module that completely broke my website. This at midnight. I sent an email to support and within 15 minutes my site was back up and running albeit without the new module. Later that day they went above and beyond the call of duty to figure out the problem with the module installation and got it working. Very impressed! I'd recommend Nexcess to anyone that is considering using Magento.
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