I had written a long review, but I am afraid of a lawsuit for telling what happened on 2 different occasions, so I'll just say please take your pets somewhere else. Also, they seemed really expensive. I think I should have refused to pay. They gave a list of things that were done, but no price was listed next the the items. That made it harder to complain about anything in particular, which I think is the reason they don't list the cost of each item.
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