Our tape backup system was spinning and doing nothing. How long this went on, I was unsure. I unhooked the machine and brought it to Secure Data Recovery Services. They explained the procedures to me and said they would call me when the tape data recovery was completed. In just a few hours, I picked up my tape backup system and when I got back it worked again. No more spinning and noises. I thank you for being fast so our downtime was not extreme. The cost was affordable and the experience was pleasant.
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