I used Wilson's for years and had no issues with them until last summer.
I called for an appointment for one of my A/C units and was sold a maintenance package over the phone for $249 which included 2 visits as well as 20% off any work and/or materials. I decided to take this offer because that particular A/C unit was old and probably needed work, if not replacing.
When the very young technician arrived, he appeared to be visibly nervous (his hands kept shaking like this was his first house call or something). He went outside to check the amount of coolant and promptly burned his hand; I could hear the gas escaping. Inside he took the A/C unit apart, showed me the rust on the coils and suggested I get the entire unit replaced, adding it would cost too much money to try and track down the coolant leak. He quoted me $5000 (to replace a 13 SEER, 3 ton a/c & heating unit) When I mentioned the 20% off, he told me they didn't offer that and it wasn't possible to check with the woman who sold me this package because they had four, yes four women handling calls. Excuse me? Turns out this very expensive maintance package for $249 is for 2 visits (worth $89 each) and 20% off filters and plumbing.. not A/C or heat, duh?
This week, I finally had another company come out to look at this unit again (I have 2 central A/C's with heat in my house). The first thing they noticed and showed me was a pipe which hadn't been reconnected after the unit was put back together. Fortunately we had a mild winter and I ran the heat only a few times, but there was carbon monoxide venting into the interior of my house all fall and winter!
Not only did Wilson's send over someone completely inexperienced, they sold me an expensive maintenance package which didn't discount the actual work I needed done. The worst part is I am still required to have them come out to my house once a year, otherwise they won't honor the warranty on my other heating unit which they installed. The technician told me the warranty is void if I let someone else touch that unit.
It sucks being forced to use them for another few years, but two good things have come out of this. I was put in touch with a new company by my hairdresser. They are installing a 16 SEER, 3 ton heat & air unit for only $4200 and after speaking with them, I am feeling a lot more confident... and I went out and purchased a carbon monoxide monitor for my bedroom.
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