I went there for color and a haircut. Although I had an appointment with her, Jerri refused to color my hair as she had to ""go home to [her] baby."" She rudely and abrasively asked me if I was recommended to her. When I replied that I was not recommended, she rushed over to the front desk and had me switched to another colorist, upstairs. That should have been my cue to leave. The girl who colored my hair upstairs, (I cannot recall her name), did a horrendous job on my hair. I asked her to try and get my blonde, highlighted hair as close to my natural, medium blonde as possible. This woman left me unattended downstairs in the waiting area with color on my hair for about an hour and no one came to check on me. As I inquired about someone..anyone at this point..to please assist me and wash the color off my hair before it becomes too dark, I was told to wait longer for the original colorist. My hair came out a very dark brown/red and was entirely ruined. No one offered to fix this inexperienced colorist's job and the salon did not offer any other option. I was told that ""this is what [I] asked for."" However, a medium blonde and dark brown/red are quite different and it was surely not what I had wanted or asked for. Lenny did my haircut and he was very experienced and educated in hair. Although I appreciated his skill and sentiment over my unhappiness with the color, he did not speak to the owner about my situation and did not help me rectify it.
The front desk staff had awful customer service skills and did not even offer for me to leave my number and speak to the owner (as the owner apparently left half way through my haircut). I then myself left my number at the front desk and asked to please have the owner call me. No one ever called!
Save your money and go to other salons in the area that offer similar prices but a much better environment and well trained staff who will not butcher your hair!
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