After having a really long wait of six weeks last year and really bad attitude I was not going to return. However I was willing to try again due to the economy and putting money back into my community and small business. Again I was told a two week window because it was early in the season. After two weeks I called for status of mower and was told that they were waiting on a part and it would be in that Friday and ready in PM. I waited five days to make sure and received no calls so I expected everything was fine. I went down to pick up my mower and was told my part was back ordered when I asked if any idea of when the part would arrive I was told ""that's a Doug thing and he is off today, with attitude. I said it sure would of been nice for a follow up phone call and then I was told we don't call anybody again with attitude. Finally I requested for someone to call me tomorrow (hopefully Doug) with some kind of answer. So now its three weeks and counting and I'm not sure if I will see my mower this summer or not. After this I will reconsider my options. Its really a shame when you are treated like this in your own community and a local business. I really hate to take my business out of the area but I'm left no choice.... I will update when and if I get a return call...
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