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Worst rental experience - Review by citysearch c | American Watersports

American Watersports

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Worst rental experience 4/12/2012

The worst service you can immagine. The place was crouded with no peple to help, the paperwork very confusing and full of tricky wording, need to be an attorney to understand. One girl starts taking care of you and then she can't make any decisions. Another person comes and start taking very secretive. Really weard. \r When I called first time over the phone they told me that the fuel was included on the price. When I showed up it was another story and ended paying almost five bucks a gallon. I was stock because if you make a reservation they keep your money even if you don't want the service. I ask them to change the rental for a half day instead of a full day and they refused. I requested a supervisor and was told that he will say the same thing. Then their attitute started to get worst so we decided to go for the ride since our deposit was lost and wanted to have a fun day.\r They cut off an hour of the rental so I only got seven hours instead of eight. Time we spent arguing. \r Upon return they told me that the prop was damaged and that my card was going to be charged for the damages. I was tired and just wanted to get to my hotel. When I got the card statement back home I noticed a charge of six hundred dollars! What was I charged for? and overhaul? It was not cerainly a prop, besides the prop was still working perfectly. Just avoid this place at all costs. Rent a jet boat from another place. Hope this was helpful. Peace. more
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