I’m a young female that purchased a pre-owed vehicle from Big O Dodge. I absolutely loved the car; however, the brakes started squeaking 2 weeks later. I returned to the dealership to get the brakes inspected along with a 29-Point Vehicle Inspection. To my dismay, I was told I needed brake pads and rotors. To add insult to injury, I was told it was going to cost me $387. My first reaction; I knew there was unequivocally no way I could’ve caused that much wear & tear in 2 weeks. The service advisor, Phil, suggested it was the heat. GTFOH ! He didn’t even let me see the repair order. Maybe he thought the big words on it for too much for me to handle. SMDH! After insulting my intelligence, more BS followed. The 29-Point Vehicle Inspection stated my brakes “passed”. I’m still waiting on a resolution. I just want to thank the salesperson, Eric, who sold me the unsafe vehicle that transports kids frequently; and to thank the service department for their wonderful (NOT), unprofessional service. So buyers please beware. This dealership is no better than a “buy here, pay here” lot in the backyard of a singlewide.
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