While Dr. Walden seems to be a decent doctor for simple family medicine, her staff is absolutely terrible. Very rude, a sort of ""we're doing you a major favor just by allowing you to be a patient here"" attitude, and if you need anything from them, you get a lot of pushback and argument; it's like pulling hen's teeth. Definitely have never figured out the whole business-customer relationship thing. Dr. Walden is not so stellar that it's worth putting up with her staff, so she won't be getting any more business from my family.
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