Alan Folkman and his team at JMH have been managed I property I rented in Fairmount for three years. Upon signing the lease, Alan gave me his cell phone and told me to call at any time with any problems I may have.
Regardless of the problems (leaky sink, dishwasher, doors - all things the owner, not the property manager, must decide to replace), Alan was always forthcoming and timely. He is professional, efficient, thorough and proactive. I trusted him completely.
Anytime there was a miscommunication between myself and JMH, Alan took full responsibility and immediately fixed the problem. His staff as the 22nd Street office was equally professional.
I moved out of town or I'd continue using JMH. In fact, when we received our security deposit back, a VERY minimal amount was subtracted for standard cleaning and painting. Any repairs, replacements or minimal damage was not withdrawn as JMH is not looking to profit off the tenants (a pleasant surprise). Well done.
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