I've had several poor experiences with the service departments at the other two VW dealerships in Columbus (see my review of MAG), so my expectations were not high when I first went to Byers. But what I found here is pretty much the opposite of everything at MAG. Where I was treated like an inferior at MAG (probably because I have Volkswagens and not Porsches), I was treated like gold at Byers. The waiting room at MAG is tiny and claustrophobic; the one at Byers is wide open and comfortable (good coffee, too). People at MAG were brusque; people at Byers are exceedingly friendly. MAG made promises and didn't deliver on them; Byers delivers and then some. I paid through the nose at MAG; Byers' bills are less than expected. MAG requires you to navigate a maze of access roads; Byers is easy to get to.
I could go on. After my disappointment in MAG (and to a lesser extent, Hatfield), I swore off VW service for a long time, but Byers has changed my mind. Nice job, guys.
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