On April 10th, I hired Corporate Coach's *limo* (i.e. Lincoln Town car) service from KC airport to KC downtown Marriott hotel. That night service was as expected (minus their driver showing up 10-15 mins late) and on par for a limo service and cost me $58 for a ride in Lincoln Town car. That night driver asked me if I needed a *limo* service on my return out from KC very next day in the afternoon. We agreed same service, same price.
On April 11th, instead of sending in a *limo service* they sent a 2-door Saturn which was pretty filthy (i.e. dust on the seats n dashboard, dirt all over the floor, open candy bar on the passenger seat where I was to sit and the driver didn't even bother moving it - I had to pick it up and move it myself). I immediately notified the company via mobile text message about the situation. Their company representative responded to my text acknowledging the situation and apologizing and agreeing to ""compensate"" me on price discounting. After a few days, charge was posted for $55 - a measly discount of $3. I reached out to them and notified about the $3 discount. Their response was $10 discount on next limo service and nothing for the situation on hand.
At best, they provided a regular taxi service and in no shape or form it was a limo service. Taxi services run about $35-40 from downtown KC to KC airport during mid-afternoon hours. I got a taxi service and I should only have to pay for taxi service rates - nothing more and nothing less.
Additionally, at no point I was informed about what type of service/car were they sending over at all. Also at no point they sent over any receipts for either of those transactions.
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