First, let me say I have NEVER written a negative review like this before. I tend to work very well with people, and even if we have different views, usually seem to be able to work things out. NOT THE CASE with KIP at OK Feeds. We had a HORRIBLE experience at OK feed this week. We purchased 2 baby turkeys, and even though we have started many baby chicks/turkeys with great success, it became clear one was ill. She wouldn't eat/drink from the time we brought her home, and even though we gave her the usual heatlamp/water/food/quiet space with just the other tukeyy, she died w/i 12 hours. When I called the store to explain what happened and ask to exchange her, I was routed to KIP, who was as cold and insensitive as they come! He just kept repeating, as soon as you walk out the door, we have no further responsibility. No apologies, No sorry your turkey died, NOTHING! I asked if they would consider an exception since we are experienced baby bird folks and felt we did everything as needed...a big NO WAY!
I called several other feed stores in town and all assured me they either have a conditional policy if bird dies in first day or so, or even if they have a no return policy, they will make exceptions in cases such as this.
Unfortunately, no one in town has baby turkeys right now, and it is best to have them in pairs. SO, while we NEVER plan to shop there after this, we went back this afternoon to get a companion for our other turkey.When we got there, and my daughter told the one clerk what happened, he said he knew exactly which bird it was (we purchased 4 total: 2 turkeys, 2 chicks). WHY would he sell a bird he could predict wasn't doing well???
We'll see how this one does. So far the new turkey looks pretty depleted_ shaking and hovering, not eating or drinking. I'm concerned the birds have been overly stressed in their environment there and we are suffering the effects.. We noted they had dead birds in their cages, and their attitude towards the birds is pretty rough. We also bought some chickens in their larger bird area, and they were quite rough with the big net they used to catch 4-5 at a time, then fished out the one we wanted. All in all, I am disgusted with their attitude, as well as their treatment, of their birds.
I have worked as an RN for 28 years. I'm used to working with all types of people, and caring for people. Our family is big into animals: horses, goats, chickens, dogs, cats, etc. I am saddened that the coarse, indifferent attitude of one person such as KIP, can be so toxic.
I encourage you to take your business elsewhere. There are many great, caring feed stores around Tucson. I know, we buy a lot of FEED!
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