The Good: cleaned a defective selector switch on a stereo such that it now works, and did it quickly.
The Bad: did not do what I asked or what they said they would do (i.e., replace the switch, which already had been cleaned without improvement by another shop) and did not make it clear how much it would cost.
The Ugly: first implied that any misunderstanding was my fault.
Overall: the switch now works, and they eventually were willing to compromise on the price.
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