Do NOT trust. Only at the cash register will they reveal their ""All sales final, no refunds or exchanges, all merchandise sold as is,"" policy on the receipt. They don't warn you in advance, when you are making your purchasing decision. I was unfortunate that I didn't trust my gut to run at that point, and ended up with a $178 piece of junk that will soon be in the garbage.
The futon sagged after two months and by the fourth month produced so much back pain as to make it totally worthless. I called to see if they could make an exception to the return policy and it was a firm NO. He lied to me that he could not take the mattress back on return based upon laws, and that he couldn't resell it. I did not expect a refund, I was just hoping he'd refund me part of the futon cost- the profits he made. I wanted a fair ending, something that made neither of sit in a losing position, but I did not get it.
He told me that he is just selling someone's product so he can't take responsibility for it. He says if it is a warranty issue then the manufacturer will replace it with the same product- which would then give me another month or two of painless sleep before the sagging began and it was once again rendered unusable.
I just went to Ikea and bought an all natural latex mattress. Yes, it was more expensive than the futon, but it will last for years rather than months and is infinitely more comfortable.
I advise everyone to avoid doing business with this operation. Futons are available from many ""reputable"" retailers with normal/generous return policy including Target and Walmart. Check their online sites to see your options, and rest assure knowing that if the product is inferior quality that you can return it for a full refund without any hassle. When a retailer has no feedback from the returns of the dissatisfied how will he ever know which products that he is selling are not meeting customer satisfaction? This one obvious doesn't care, which is his choice, as it is my choice to post this, and your choice to avoid doing business with him.
You have been warned.
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