Below is my written complaint to House of Brides Glen Ellyn
After reading terrible reviews online I hesitantly went to the HOB in Glen Ellyn, Illinois just to try on a dress I had seen online. I had planned to order the dress from a different salon after reading horror stories of dress after dress not coming in on time. But after working with a wonderful consultant (Jennifer S.)I felt comforted that everything would go as planned and I ordered my dress and hairpiece for HOB. I placed my order in October 2011.
Thank goodness that my dress did come in on time. The hairpiece is another story. As I mentioned, I ordered the dress and hairpiece in October. In March when the hairpiece had still not arrived I began calling the salon. I called SEVEN times with no response. Each time I called I left a message for the manager who never returned my call to update me on where the hairpiece was. As my hair trial got closer I decided to stop in the salon and of course the manager was not working. I furiously left a written message. I finally got a rude response saying that the hairpiece would be in the next day and they would call me to come pick it up. After three more days I called again to see what the issue was. THEY SHIPPED THE HAIRPIECE TO THE WAREHOUSE! Which meant it would not be in on time for my hair trial. I still did not get to talk to the manager and was instructed to call back to either have the hairpiece shipped to the Glen Ellyn location or cancel it. Either way I would not have it in time. I called to cancel and still have not heard back from the manager after 3 phone calls.
I am at a complete loss of how a business could run like this. The reviews were right, no one returns your calls and products do not come in on time. I plan to post this review on every website I can find, and if things do not get worked out I plan to contact the Better Business Bureau. It is absolutely absurd that I have paid for merchandise and been treated this way. Please know that I will let all my bride friends know of the trouble HOB has caused me and what a terrible experience I have had.
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