I had my car towed 3 miles and the bill ended up being $190. If that wasn't enough when i went to pick up the car the front bumper was destroyed. The transmission shop told me it was unloaded that way. When i called and asked to speak with the owner I was told he would call me. I called back the next day and left a voice mail on the owners cell phone. Two more days past and still no word. I never once received a call back. On my 4th call 7 days later i was able to speak to the owner. Unprofessional doesn't even begin to describe the way i was treated. He told me he didn't know what happened but he was sure his guys hadn't broken it and that i was on my own. He did say that i could bring it by the shop and let him look at it but that he had already made up his mind that his driver was not at fault and that i would gain nothing from it. I have told everyone i know about my appalling experience with Naylor. Avoid this company at all costs. Not only did they charge over 2x what any other company would have. They ruined my front bumper and told me I was sol. This may be the single worst business and business owner i have encountered in my entire life.
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