I went a bit nuts when I first saw my son's new place sighting mainly the smoke filled apartment with the very beat up carpeting. They came to the apartement to check it out personally and agreed that it needed replacing. The sink in the bathroom was also clogged and the microwave was broke. They defused the situation immediately by understanding my complaints and they did it in such a nice way i was somewhat ashamed of how I behaved. They had thier team of experts follow up and fix everything and replace the carpets. All of their maintenance guys are so nice and thorough. They made a somewhat tense situation a much better one and stood by their word. That means so much and we truly respect your work ethics.
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