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Terrible Customer Service, Average Workmanship. - Review by citysearch c | Classic Coach Works

Classic Coach Works

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Terrible Customer Service, Average Workmanship. 4/25/2012

This place is owned and operated by a father & son team. Their motto is ""The customer is NOT always right."" After being told they could get my work done in 5-7 weeks, it took CCW 12 weeks to complete my renovations. Heard nothing from this place as to the status of my renovations in 4 weeks. The son took 6 days to even open one of my emails. His excuse, "" I was busy closing on my house."" Bad answer. Made changes to cabinet design requests without calling me and asking if it would be acceptable. When I finally got to pick up my coach, I told the father that my issues with them was because the son just didn't respond to my requests via email OR phone about the status of my RV. His answer: ""Well, that's because he has been very busy."" Another bad answer. I would NOT take my RV back here for any work. I will gladly drive 1000 miles for any future renovations to a better company. more
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