I moved to york and signed up with Shipley in Oct 2011, i chose the monthly plan and took their service plan for my oil furnace. As far as delivery of oil is concerned I have absolutely no complaints,they deliver in a timely manner and my bills are accurate. My furnace was indicating some problems, I called Shipley they came out on the agreed date and time. The serviceman was courteous, professional and very informative.I was advised that the unit was in need fo replacement and since I was covered under the service plan there would be no charge for the unit nor labor. The serviceman stated that a representative of the company would call and make an appointment to evaluate the required job. A Mr. Senft called within a day or two, set a date and time of when he would be at my home and arrived as he stated. He was helpful,informative and professional, he knew his business. I asked for upgrades to the system and also my A/C unit, he took measurements, asked some questions and told me he would get back to me in a few days, and he was good on his word.. I was sent a package of information with options and prices. I cannot find any fault with this company so far. I have read some reviews and they all appear negative. I can say with all honesty from my dealings with Shipley and their employees, I am totally satisfied.Perhaps since the other unfavorable reviews the company made some changes in mgt, customer relations or other administrative policies, I'm not sure what they did, but whatever they did do has resulted in a very good customer relations policy. I will be using them to replace my old oil burner to gas and also an A/C unit.
more