I have a thing about being punctual, if you tell me a 1pm appointment I expect you to be there at 1pm, maybe I can let 1:10pm slide, but after that my anger level pretty much increases by the minute additional late. So when the movers didnt even call until about 2:30pm to say they were on their way for a 1pm appointment that was a bit of a shock. When they arrived and I asked what the deal was and they said that it was a 1-3pm window of coming not a 1pm moving time I couldnt really blame them but how it was represented when I ordered. Had I know it was 1-3pm moving frame I wouldnt have been so mad and I might have booked with another company b/c a 2 hour window of when they might show up, in a house with nothing but boxes and no tv/internet and no phone since I forgot it a 2 hour wait is a long time, it also changes how my whole day works out. When I thought Id have from 3pm to 10pm to unpack I ended up having 5pm-10pm to unpack and thats a problem. A big problem. Mike S and Josh were very cool and nice despite the fact I pretty much chewed them out and had a look like one thing broken I might ax murder you that still managed to get things done and be pleasant with me. However, they did tell me their other job didnt end until 2pm, so that sounds like poor management issues, they also didnt have any shrink wrap nor bed wrap which I thought was also supposed to be included in that $74 service fee. So really what did that $74 cover? B/c there wasnt too much spring in their step its pretty lucky for me that I had already taken apart the bed and I guess Ill just put it all together myself as well. B/c of that whole 2 hours late I havent gotten through all my boxes to know if anything is broken, but it wasnt so cool my couch, chairs, and mattress were sitting open face in a dirty truck. Not to mention had they came at 1pm we could have gotten everything done prior to the rain so instead all my exposed non-shrink wrapped items had to be carried out in the rain. Awesome, thanks, wet items in a dirty truck what I wanted. I used a company the year prior, they showed up late, hence why I changed movers, but for $200 they wrapped all my stuff, they busted it out and they at least called and warned me they were going to be late, an hour before actually being late. It was annoying but at least I didnt have to sit there and wonder wtf happened.
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