This company MAKES you pay your bill through a fee for payment company. They offer no website or phone number to pay without paying the $9.00 fee. The $9.00 is still less than the late fee. I resent having to pay a fee to give a bank my money.
If I could give Balboa Thrift & Loan less than 1 star I would. BY FAR the worst bank ever. Hector Godoy who is one of the managers, should NOT be working for a bank or anywhere else!!!! He is rude, unprofessional, aggresive, arrogant, inconsiderate and a loud mouth jerk!!! He would not listen to me or let me speak. He barked orders at me and told me that he did not care. He should be fired and Balboa Thrift & Loan should be more careful with who they hire. DO NOT express any interest in this bank. They do not value a customer at all. Go elsewhere
I sure wish I can find that corn cob and pull out of that ladies but, I have never been treated so poorly by a company in my life! I'm selling my car just so I wont have to deal with them anymore!
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