I've used Pole Star for routine maintenance on my ac and furnace for years. They are the most polite and professional people I've ever dealt with in the industry. This time I came down stairs at 7:30 am to hear a strange noise which happened to be my ac unit. Upon calling Pole Star, they were our extremely fast. The ac unit was fried and I needed a new one. Upon talking with Jon, you feel very comfortable. I don't know the first thing about ac units, and when you ask them questions they will shoot you honest answers with your personal best interest in mind. In fact, I mentioned possibly buying a ""bigger"" more expensive unit and was talked out of it. They simply said ""if it was my house and I had to put a new unit in, I wouldn't put the bigger unit in.....there is a such thing as too large of a unit for a house"". If you choose not to use Pole Star for any ac or plumbing need, you've made a mistake!
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