The reason we decided to go with this shop is because the girl that helped us when we first went in to try on dresses was incredibly friendly & helpful,and they have a big selection. Now I wish we hadn't. I ended up ordering my dress about 6 months before my wedding and the girl (a different one than the original one that helped me) assured me this would be PLENTY of time. They said I could call in a couple weeks and find out when the dress was estimated to come in. I did so, and they said they would find out and call me back. Never happened. I called a few times and it was the same thing. Finally they told me the end of February. This was okay because my wedding is May 5th. By the beginning of March I hadn't heard from them...but they didn't call anyone when the bridesmaids' dresses came in either, so I didn't think much of it. I called them, figuring they just hadn't bothered to call me, to find out that it wasn't in yet. They said they didn't have a tracking number and they would have to call the company and call me back. Never got a call back. Called the next day and the girl told me they couldn't get in touch with the company and she would call me when they heard from them. The next day I called and spoke with the manager. Funny thing, she got hold of the company immediately.
Anyways, she told me they were running ""a couple weeks"" behind and the dress would be in March 30th at the absolute latest, and she was so confident she would go ahead and schedule my fitting for the beginning of April. I had to call and reschedule once (a couple weeks in advance) and the same girl I had talked to on the phone before scheduled my appointment. So they call me the DAY OF... a couple hours before my appointment, when I had already arranged for myself and all my bridesmaids to drive an hour to go to the shop...to tell me that they overbooked and have to push MY appointment back a week! To three weeks before my wedding! I flipped but the manager wouldn't budge. She said they weren't worried about it. Well, good thing THEY weren't worried.
So then my mom called them, very upset, and yelled at the manager - who finally confessed that the reason they had to move my appointment is because my dress isn't it yet and won't be until next week! It is April 6th - less than a month before my wedding! So on top of everything else, the manager LIED to me!
What a nightmare! I AM SO UPSET and worried that I will not have a dress for my wedding!
UPDATE:
So, there's more. My dress did finally come in, and when I was in for my second fitting, I asked if I could have my veil for trial hair appointments. The girl said, ""did they call to tell you it was in?"" and I responded no, but nobody had called anybody to tell them anything was in, we had to pester them. She went to look and said that it wasn't in, and the company had given them an arrival date of April 15th. It was now April 24th. She said they would get a tracking number the next day and let me know. Not surprisingly, I heard nothing. Friday I finally called and they told me there had been yet another delay, and the company (whom they seem to love to blame) had shipped it the previous day. She assured me that it will be in next week. How many times have I heard that before?
There is definitely something fishy going on with these people. This was the owner, and she barely let me get a word in edgewise (probably knowing I'd be angry) and then quickly hung up. I've never in my life experienced such abysmal customer service.
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