I contracted The sound room to install a state of the art, top quality video camera system. The install was terrible. They would work half a day then leave and come back and work another partial day. I had meetings scheduled with the security expert and he would not show up. We were told they had bigger installs and we were taking a back seat. Our install was at $40,000. Not small by any means. In the end the picture resolution is terrible. You can't see anything. We were showed pictures, demos on how the quality was going to be at finish and it's nothing close. we were promised a couple of new cameras for the trouble but when they were not awarded second phase they decided to not hold up to their end of our agreement.
The bottom line do not trust them for camera installs. They are no good.
RESPONSE FROM Sound Room:
Hello Dennis,
Were truly sorry that you were not satisfied with the security cameras. At The Sound Room, were fully committed to ensuring that every one of our customers is more than content with our products and service.
Because we value your business, we offered to make available the Senior Technical Manager at IC Realtime (the surveillance equipment manufacturer) to personally diagnosis the issue at hand. He was able to log in to your system to confirm if there was a problem or defect with the installed equipment. He made some minor adjustments and confirmed that the system was performing to specifications as delivered. In the future, if one of our systems fails to perform, we will absolutely make every effort to resolve the issue.
Dennis, I appreciate you reaching out to The Sound Room regarding your installation. If you have any further questions, please feel free to call me.
Best regards,
David Young
President
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