I had an awful time with this store. We have 2 Asian corner chairs, but only one had a pillow. I came to this store thinking about getting a copy for the other chair. First, I got a hard sell, which always bothers me. I gave them the existing pillow to copy. When I went to pick up the new one and asked for the old one back I was told that they ripped it up to provide a pattern! I tried to talk to them but was just told that that's the way it goes. I decided to file a grievance with the credit card company. They told me to take the pillow back and get a receipt. I took the pillow back but they refused to give me a receipt. They also threatened me with a lawsuit and started yelling and trying to browbeat me. We finally came to an agreement after about 20 min of their yelling that they would make a replacement for half the price as the first. So I ended up paying 50% more and ending up with 2 pillows that were inferior to the one I started with. I will never go back into that store again.
more