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Charged for tickets on a date they knew they weren't sailing - Review by citysearch c | Miss Cape Canaveral

Miss Cape Canaveral

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Charged for tickets on a date they knew they weren't sailing 4/19/2012

My husband has always mentioned wanting to go deep sea fishing. I really wanted to take him for his birthday. Now we can't afford to charter our own boat for just the two of us (otherwise I would have done this). I read all the reviews on every different site about Miss cape Canaveral deep sea fishing. I thought that despite all the bad reviews that we would give it a shot. I payed the extra for the stern spot, so we'd be in a better spot and not be quite so packed in if there were a lot of people on the boat that day. I wasn't very concerned about the food as neither my husband or I eat that much. The sad thing is I can't speak to any conditions on the boat at all. I bought my tickets online almost a month ahead of time. I got the email confirmation back from them about the tickets and my credit card was charged. I called a few weeks later to confirm the tickets and the sail time (I was going to call earlier, but a sick pet and emergency vet visits happened. Sometimes life just gets busy). The woman I talked to on the phone was fairly pleasant, after the kinda snippy phone greeting when she first picked up. At first she could find our ticket reservation information at all. I had to pull up my invoice and tell her the date I purchased it before she was able to find it. Then she informs me that they are not sailing on either of the dates we had available because of a coast guard inspection. I can understand a coast guard inspection means you can't sail that date, but she said they have known about the inspection before I placed my ticket order. They should not have charged me for tickets knowing that they were not going to sail. I am now left with no gift for my husband for his birthday and I was so excited despite all the reviews that we would at least have a good time together on this outing. I am rather relieved in some ways that we will not be aboard this ship. I would hate to see what it is run like when they aren't even considerate enough to make sure they don't charge their customers for, in essence, a product that does not exist. The woman took my information to refund me the money for the tickets and I was informed it should be back on my card in 72 hours. I missed a few of the reviews saying they had a hard time getting refunds from this company. Now I am anxiously awaiting the refund hoping I don't have problems with that as well. I left two (stars) for rating as I can not speak to the conditions on the ship. Maybe things on the boat are run better than in the office... more
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