There are 2 or 3 decent people left there but for the most part, they are awful. I spend alot of money there every year. $3000+ at least every year and had a guy in plumbing take a repair kit for a shower out of my hand while I was looking at it. It was in a non sealed box and I just wanted to see if the screw holwes were c ompatible with Moen. He took it out of my hand and closed the box, like I was a 10 year old. Told me they could 'let' me look in the box or they couldn't sell the product. He had told me the wrong part twice and I didn't want to have to come back again. His statement a total lie. Also while one lady at returns is great, a couple of the others act like it is coming out of their paychecks and give you the 3rd degree over a $10 product. They use to be about customer services and now are just rude,lazy people that try to tell you what you want when they haven't a clue. They act like experts and then sell you the wrong peoducts and then act like you are at fault when you have to return it. Powell Ave is a long way to go but I will go there from now on because they are so nice.
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