Based on the positive reviews and very good service from Jeff and Holly we booked our move from Texas to California. On move day we discovered Element is really only prepared to handle local moves. Their "normal" long-distance lead was sick and the substitute failed to note rooms on the bill of lading making unloading a nightmare. The truck they subcontracted with to move our furniture was so old and broken there were holes in the roof. The drivers blankets still had tape from the prior move causing an hour delay while they stripped enough blankets to wrap our furniture. The truck broke down on the way to our new home delaying delivery by two days. The driver asked for cash or a blank Post Office check (as he explained in broken English "it was his money"). The driver's (not Element's) crew on the delivery end scratched our new wooden floors and used the wrong screws reassembling our furniture. I could go on but the bottom line is that of the 5 cross-country moves I've made this was by far the worst.
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